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Support
Questions, account issues, or just need help — reach us at any time.
Email Support
For account issues, billing questions, data requests, and anything else.
support@thestarpeople.appWe typically respond within 1–2 business days.
Common Questions
How do I delete my account?
Go to Settings → Delete Account inside the app. Your data will be permanently deleted within 30 days. This action cannot be undone.
How do I cancel my subscription?
iOS: Settings app → Apple ID → Subscriptions → The Star People → Cancel. Android: Play Store → Subscriptions → Cancel. Web: email support@thestarpeople.app.
I forgot my password.
On the login screen, tap "Forgot password" and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
My chart data looks wrong.
Chart accuracy depends on your birth time being correct. Even a few minutes can shift your rising sign or house placements. Double-check your birth certificate if possible. Email us if something still looks off.
The Mirror isn't responding.
This is usually a temporary connectivity issue. Force-close the app and reopen it. If the problem persists, email us with your device type and what you were doing when it stopped responding.
Can I use Star People on multiple devices?
Yes. Sign in with the same account on any device and your data syncs automatically.
How do I request my data?
Email support@thestarpeople.app with "Data Request" in the subject line. We'll respond within one month.
I was charged after cancelling.
Cancellation takes effect at the end of your current billing period — you keep access until then. If you were charged after that date, email us and we'll resolve it promptly.
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